Return & Refund Policy

Subject to Clause 9.8 below, Gynemantra shall accept only the following unused Products for returns/exchange: Physically damaged Product; Where the complete Product has not been delivered; Where the Product is different from description on the Website; Wrong quantity received. You must notify Gynemantra in writing within 5 (Five) business days from the date of receipt of the Product and must not consume the Product for being eligible for the return/exchange. In the event that no such written notification is received by Gynemantra within the time period mentioned above and/or the Product is consumed and/or if the Product was purchased using the cash on delivery (COD) option, Gynemantra shall not be required to accept the return/exchange of the Product. It is clarified that if an order is placed on the Website using the cash on delivery (COD) option, Gynemantra reserves the right to accept your return/exchange requests only in exceptional cases.

Upon receipt of a return request from you within the period mentioned in Clause 9.2 above, Gynemantra shall collect the Product from you through its logistics partner at its cost and inspect the product as provided in Clause 9.4 below. Upon receiving the Product sought to be returned/exchanged by you, Gynemantra shall be entitled to inspect whether there is in fact any defect or damage in the Product (as per Clause 9.1 above) or if the Product has been consumed by you, entitling you to return the Product or ask for a replacement.

Upon inspection of the Product as provided in Clause 9.4 above, if Gynemantra is of the opinion that the returned Product is not defective/damaged/not as per the order placed and/or the Product has been consumed then you will be informed about the same and the same Product will be reshipped to your shipping address. You will have to bear the shipment charges for the reshipped Product.

In an event where after the inspection of the returned Product, Gynemantra finds that the Product is defective/damaged/not as per the order placed and/or the Product has not been consumed, and accepts your return/exchange claim, Gynemantra shall (i) in case of an exchange request placed, provide you with a replacement product within 15 (Fifteen) business days of the receipt of request; or (ii) in case of a return request placed, refund the payment made by you at the time of purchase of the Product in accordance with the refund policy.

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Refund Policy

Only those Products for which (i) a return/exchange request has been placed by you as per Gynemantra’s returns/exchange policy and for which (a) the replacement is not possible; or (b) a replacement is not asked for; or (ii) a cancellation request has been initiated by Gynemantra (whether in relation to a specific order placed or the Monthly Subscription Service) or has been placed by you as per the cancellation policy; or (iii) a refund request has been placed in accordance with Clause 9.8 above, you will be eligible for a refund.

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Online Refunds

In case the payment mode of the returned or cancelled order is online (credit card/debit card/net banking/virtual payment wallets), the transaction amount will be refunded to your bank account or the virtual payment wallets, as applicable. Refund will be done within 5 (Five) business days from the date of request of return/cancellation (other than for refund requests placed in accordance with Clause 9.8 above), if found eligible. Refund will be done within 45 (Forty Five) business days from the date of refund request in accordance with Clause 9.8 above.

Offline Refunds

In case the payment mode of the returned order is cash on delivery (COD), the transaction amount will be, at Gynemantra’s option, provided to you as credit to purchase any other Products on the Website or cash vouchers that can be redeemed elsewhere with other websites, as may be indicated by Gynemantra. Provision of such credit or cash vouchers, as Gynemantra may deem fit, will be done within 5 (Five) business days from the date of request of return/cancellation (other than for refund requests placed in accordance with Clause 9.8 above), if found eligible. Provision of such credit or cash vouchers, as Gynemantra may deem fit, will be done within 45 (Forty Five) business days from the date of refund requests placed in accordance with Clause 9.8 above.